The Underwater Centre Receives ISO 9001 Certification
After a highly intensive audit delivered by the British Assessment Bureau, The Underwater Centre, Fort William, has received ISO 9001 certification.
Being externally audited against ISO 9001 is an independent assessment of the quality of the management systems that control and support our training methods and practices. We aim to achieve a level that meets and surpasses our customer’s needs; ISO 9001 confirms the high standards of the systems we have in place to ensure the quality of our products.
ISO 9001 audit of training systems and infrastructure
The audit examined systems and processes within a wide range of departments; from customer communications, to staff training and competency, and the PMS (Planned Maintenance Schedule) system we use to ensure equipment integrity is upheld. Our own internal quality management auditing systems were highly complimented. The level of support and service that we have provided our customers over the decades is largely due to the systems we have in place, and their continued improvement.
Stamp of assurance
Steve Ham, Commercial Director at The Underwater Centre, said, “The certification isn’t simply an endorsement of what we say we do: it is a stamp of assurance that we have the systems and facilities in place to consistently deliver a high level of quality across all of our courses.’
‘Quality is very much about our customers: it’s about ensuring that they receive what they expect, and that we are customer focussed in designing and delivering our services.’
‘Ultimately we are all about delivering a great service to our customers. But it is important to us that we have an independent verification of the systems in place that help us achieve this. ISO 9001 will help us continue to improve both the level of service we offer to our customers and the customer satisfaction we can provide.”